Legal

Refund Policy

Effective Date: 7 March 2026  ·  Global Market Communications Pty Ltd, Australia  ·  Governed by Australian Consumer Law

Overview

Our commitment to you.

Family Clarity™ is operated by Global Market Communications Pty Ltd (ABN available on request), Australia. We are committed to fair and transparent purchasing terms. This policy sets out your rights and our obligations under the Australian Consumer Law (ACL), which forms Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Because Family Clarity delivers a digital diagnostic service — not a physical product — the timing and circumstances of a refund request affect eligibility. Please read this policy carefully before purchase.

Your ACL rights are not limited by this policy. Nothing in this Refund Policy restricts, excludes, or modifies any consumer guarantee, right, or remedy you are entitled to under the Australian Consumer Law. Where ACL rights apply, they take precedence.

Clarity Guarantee

Our promise to every couple.

If your completed report does not surface at least one structural insight you had not already identified on your own, we will refund the full $49. No form to fill out, no justification required.

To claim the guarantee, email info@familyclarity.net within 14 days of receiving your report. Simply state that the report did not deliver a new insight. We will process your refund — no questions asked.

This guarantee is in addition to, and does not replace, your rights under Australian Consumer Law. It applies to all completed reports where both partners have finished the assessment and the report has been delivered.

Eligibility

When refunds apply.

Family Clarity provides a digital service. The report is generated and delivered electronically. Refund eligibility depends on whether the service has been accessed or the report has been delivered.

✓ Full refund eligible
Neither partner has begun the questionnaire and the report has not been generated. Cancellation requested within 14 days of purchase. Contact us before either partner accesses the assessment.
◆ Partial or discretionary
One partner has partially completed the questionnaire but no report has been generated. We will assess on a case-by-case basis. Contact us as soon as possible.
✓ Full refund eligible — service failure
The report was not delivered within the stated 48-hour window due to a technical fault on our end, or the report contained a significant error caused by a system error rather than your inputs. We will re-deliver or refund in full at your choice.
✕ Not eligible (general)
The report has been generated and delivered and both partners have accessed it. Dissatisfaction with findings — including disagreement with scores or conclusions — does not constitute grounds for a general refund, as results are based on the responses you provided. However, the Clarity Guarantee above may still apply if the report did not surface a new structural insight.
Process

How to request a refund.

All refund requests must be made in writing. Please contact us using the details below and include your purchase reference number, the email address used at purchase, and the reason for your request.

Refund request process
1
Contact us at info@familyclarity.net with your order reference number and a brief description of your request.
2
We will respond within 2 business days to acknowledge your request and confirm eligibility.
3
If approved, refunds are processed to the original payment method within 5–10 business days, depending on your card provider.
4
If ineligible, we will explain why in writing and advise any available alternatives.
Refund requestsinfo@familyclarity.net
Response timeWithin 2 business days
Processing time5–10 business days (if approved)

Disputes: If you are unsatisfied with our response to a refund request, you may lodge a complaint with NSW Fair Trading or seek resolution through the Australian Competition and Consumer Commission. Legal inquiries and escalations: info@familyclarity.net.