FAQ

Common
questions.

Everything you need to know about the assessment, the report, your data, and how Family Clarity fits — and doesn't fit — into your life.

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The assessment
5 questions
You answer 25 questions across five structural areas — about 15 minutes. For the Full Report, each partner completes independently, privately, at their own pace, without seeing the other's responses. Your answers are scored across five structural domains, and the gap between your individual scores is as significant as the scores themselves. If you'd prefer to start on your own, the Solo Preview ($19) scores your answers individually first — your partner can join later.
Why independently? If both partners completed it together — discussing, negotiating, compromising — the responses would reflect the agreed middle, not each person's genuine experience. The independence is where the insight comes from.
Start with a Solo Preview ($19) — you complete the same 25 questions on your own and receive a report showing how you experience the household from your side. When your partner is ready, they can join for $30 to unlock the full divergence report. Your original answers carry over.
Sharing your solo results or the sample report with your partner often helps — seeing concrete output removes the uncertainty about what the process involves.
No. Each partner can complete their questionnaire at any time — in the same sitting or days apart. Once both submissions are received, report generation begins. The 48-hour delivery window starts from the moment both partners have submitted.
25 structured statements across five domains: SC — How We're Organised, RS — Time, Money & Capacity, DA — Where We're Headed, FM — Conflict & Recovery, and AC — How We Adapt. You rate each on a 7-point scale. Questions describe situations, not feelings — for example, how clearly roles are defined, how manageable the current load feels, or how efficiently disagreements resolve. There are no trick questions and no right or wrong answers.
For most couples, one assessment at a meaningful transition point — and a follow-up 6–12 months later — provides a useful before-and-after picture. Each assessment is a separate one-time Full Report, so you simply retake it whenever a check-in would be useful.
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The report
4 questions
The Solo Preview includes four findings from your answers alone: Perception–Reality Gap, Structural Imbalance Index, False Stability Pattern, and Internal Consistency — scored across the same five pillars. See the sample Solo Preview report. The Full Report adds: a Family Clarity Index™ score (0–100) with a Position Stand classification (A–E); a five-pillar radar profile showing strength and distance across all five domains; an alignment and distance map highlighting where perceptions diverge most; your top 3 pressure points ranked by combined structural load; per-pillar conversation prompts; and a 7-day stabilisation plan. See the sample Full Report for a complete preview.
The default report shows pillar-level scores and distance gaps — not individual question responses. This is intentional. The insight comes from the structural pattern across domains, not from specific items. Showing individual answers can introduce defensiveness that makes the report harder to act on constructively.
Within 48 hours of both partners submitting their questionnaires. Report generation is automated — it begins as soon as both submissions are received. You will receive an email notification with a link when the report is ready.
The report is designed to be read together. The recommended approach: start with the Executive Snapshot for the overall picture, then focus on one pressure point at a time. Use the per-pillar conversation prompts to structure the first discussion. Keep the initial conversation to 20 minutes — the goal is a starting point, not a full resolution.
Useful framing: treat every finding as "what needs definition" rather than "who is right." Distance scores in particular reflect different perceptions of the same system — not fault on either side.
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Privacy & data
4 questions
All data is encrypted in transit and at rest. Your responses are not shared with any third party, not used to train any AI model, and not shared between partners — only the combined report output is delivered jointly. Staff can only access individual responses for support or technical error investigation, with a record kept of that access.
See our Data Handling & Confidentiality page for full details, including retention periods and your rights under the Australian Privacy Act, GDPR, and UK GDPR.
No. Each partner's questionnaire responses are stored separately and are not accessible to the other partner through the platform. Only the combined report output — pillar scores, distances, and derived findings — is shared with both partners. Neither partner can view the other's individual question-level answers unless the opt-in response appendix is selected by both.
Yes, at any time. Contact us at info@familyclarity.net and we will process deletion within 30 days. Note that once a report is deleted it cannot be recovered. Assessment response data is automatically deleted 24 months after submission regardless of whether a deletion request is made.
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See our Cookie Policy for full details. The cookie notice at the bottom of each page lets you acknowledge your preference.
Solo Preview
7 questions
Yes. The Solo Preview ($19) lets you complete the full 25 questions on your own. You'll get a report showing how you experience the household — where you see pressure, where things feel unclear, and whether your gut feeling matches what your answers reveal. When you're ready, your partner can complete their side and the full report unlocks for $30 more.
Four findings: how accurately you see your own household (Perception–Reality Gap), whether the pressure is concentrated or spread evenly (Structural Imbalance Index), where things might feel fine on the surface but aren't (False Stability Pattern), and how clear your own picture is in each area (Internal Consistency). These come from your answers alone — your partner doesn't need to be involved.
Your solo preview report includes an upgrade link. Pay the $30 difference, your partner receives their own assessment link, and the full report generates once they complete it. Your original answers carry over — you don't retake anything. The upgrade option stays open for 90 days from when your solo report is delivered.
Yes. Your 25 answers feed directly into the full report. Nothing is re-entered or wasted.
Yes, identical. The difference is that the solo preview scores your answers on their own and shows you four individual findings. The full report combines both partners' answers and shows where you two see things differently — which is usually where the most important stuff is hiding.
No. The solo preview is delivered only to you. If you upgrade, the full report (which both partners receive) shows combined findings — not your individual solo results.
If both of you are ready to participate now, go straight to the full report ($49). The solo preview is for when one person wants to start first — to see how things look from their side before bringing the other person in.
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Pricing
4 questions
The Solo Preview is $19 per person, one-time — one partner completes the assessment and receives an individual report. The Full Report is $49 per couple, one-time — one purchase covers both partners completing the assessment and receiving the shared report. Solo Preview buyers can upgrade to the Full Report for $30 (same $49 total). You can also buy a Gift Card for $49, which gives someone else a complete Full Report they redeem when they're ready.
The Solo Preview ($19) is per person — one individual report. The Full Report ($49) is per couple — one purchase covers both partners completing the assessment and receiving the shared report. You do not need to purchase twice for the full report.
If the assessment has not been started and no report has been generated, a full refund is available within 14 days of purchase (applies to both the Solo Preview and Full Report). If a technical fault on our end causes non-delivery or a significant error, we will re-deliver or refund in full. The Clarity Guarantee also applies: if your completed report — solo or full — does not surface at least one structural insight you hadn't identified on your own, we'll refund the full purchase amount. No form, no questions asked.
See our full Refund Policy for all scenarios.
Yes. You can purchase a Gift Card ($49) for an engaged couple, new parents, or anyone at a significant life transition. The recipient receives a unique redemption code and takes the assessment when they're ready — no expiry pressure. You can also contact us at info@familyclarity.net if you'd like the gift card delivered directly to the recipient.
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Scope & suitability
5 questions
Consistently. Couples with high overall scores frequently find that distance scores surface assumptions they didn't know they were making — particularly in DA — Where We're Headed and RS — Time, Money & Capacity. A structural check-in when things are functioning well is the lowest-cost time to identify small gaps before they compound. It's the relationship equivalent of a financial review.
If your situation involves safety concerns, coercive control, or a relationship in active crisis, this automated assessment is not the right primary resource. Please contact professional support: in Australia — Relationships Australia (1300 364 277) or 1800RESPECT (1800 737 732); in the US — National DV Hotline (1-800-799-7233); in the UK — National Domestic Abuse Helpline (0808 2000 247).
For couples experiencing significant but not acute friction — the "something needs to change but we don't know what" category — Family Clarity can provide useful structural clarity as a starting point or complement to facilitated support.
Couples therapy is relationship treatment — typically involving a trained clinician, emotional processing, and therapeutic goals over multiple sessions. Family Clarity is a structural diagnostic tool. It produces a scored map of coordination patterns across five domains, without clinical involvement, emotional evaluation, or therapeutic framing. Think of it as a diagnostic instrument, not a treatment. It is a complement to therapy — not a replacement.
The Family Clarity framework is a proprietary structural model. It has not been clinically validated in the same way that psychological instruments are. However, the five-pillar framework is grounded in sociological research — including four decades of work on how households actually function and Allison Daminger's (2019) research on the invisible cognitive work of household coordination. Scores are directional indicators — they reflect the pattern of your responses at the time of completion and should be used as a starting point for conversation, not as a definitive clinical measurement.
See our Disclaimer & Scope of Service for a full description of the service's limitations.
No. Family Clarity reports are not suitable for use as evidence in legal proceedings, including family law matters. They are generated from self-reported responses, are not clinically validated, and carry no independent evidentiary standing. If you are involved in a legal matter, please consult a qualified legal professional.

Still have a
question?

Contact us at info@familyclarity.net — or get started and see your own report.

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Both partners complete independently 48-hour delivery Not therapy · Not coaching Confidential